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PRIVACY POLICY

LumenVAs ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

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1. Information We Collect

From businesses/clients:

  • Name, company name, business email, phone number, company website

  • Information about your staffing needs (role type, tasks, hours, timeline)

From applicants (Virtual Assistants/Executive Assistants):

  • Name, email, phone/WhatsApp number, city/state, LinkedIn profile

  • Professional experience, skills, tools, availability

  • CV/resume, video introduction (if submitted)

  • Compensation expectations

Automatically collected information:

  • Basic website usage data (via cookies or analytics tools), such as pages visited and general browsing behavior

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2. How We Use Your Information

We use the information collected to:

  • Match candidates with prospective clients

  • Communicate with you regarding inquiries, applications, or ongoing engagements

  • Prepare contracts and facilitate placements

  • Improve our website and services

  • Comply with legal obligations

We do not sell your personal information to third parties.

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3. How We Share Your Information

  • Applicant information (including CVs and profile details) may be shared with prospective clients as part of the candidate matching and evaluation process.

  • Client information may be shared with candidates being considered for a placement, to the extent necessary to facilitate an introduction or interview.

  • We may share information with service providers who help us operate our business (e.g., website hosting, email services), who are obligated to keep it confidential.

  • We may disclose information if required by law or to protect our legal rights.

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4. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy — for example, applicant information may be retained while under consideration for placement opportunities and for a reasonable period afterward. You may request deletion of your information at any time (see Section 6).

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5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

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6. Your Rights

Depending on your location, you may have rights under applicable data protection laws, including Brazil's Lei Geral de Proteção de Dados (LGPD), to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your information

  • Withdraw consent for the use of your information, where applicable

To exercise any of these rights, contact us at piettro@lumenvas.com.

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7. Cookies

Our website may use cookies or similar tracking technologies to improve your browsing experience and understand site usage. You can control cookie preferences through your browser settings.

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8. Children's Privacy

Our services are not directed at individuals under the age of 18, and we do not knowingly collect personal information from children.

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9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

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10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:
piettro@lumenvas.com

TERMS OF SERVICE

Welcome to LumenVAs. By accessing or using our website and services, you agree to be bound by the following Terms of Service ("Terms"). Please read them carefully.

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1. About LumenVAs

LumenVAs is a staffing and placement agency that connects businesses with independent Virtual Assistants and Executive Assistants. LumenVAs acts as an intermediary between clients and independent contractors and is not the employer of the professionals placed through our services.

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2. Acceptance of Terms

By using our website, submitting a form, or engaging our services, you agree to these Terms. If you do not agree, please do not use our website or services.

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3. Eligibility

You must be at least 18 years old to submit an application or business inquiry through our website. By submitting information, you confirm that it is accurate and truthful.

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4. Use of Our Website and Forms

  • Businesses submitting an inquiry agree to provide accurate information about their company and staffing needs.

  • Applicants submitting a CV or application agree to provide accurate and truthful information about their skills, experience, and availability.

  • Submitting a form does not guarantee a placement, match, or employment opportunity.

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5. No Employment Relationship

LumenVAs facilitates independent contractor relationships between clients and candidates. Nothing on this website or in our communications shall be construed as creating an employment relationship between LumenVAs and any applicant, or between a client and LumenVAs.

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6. Intellectual Property

All content on this website, including text, graphics, logos, and branding, is the property of LumenVAs and may not be copied, reproduced, or used without prior written permission.

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7. Limitation of Liability

LumenVAs strives to carefully vet candidates and facilitate successful placements but does not guarantee the performance, conduct, or outcomes of any independent contractor or client relationship formed through our services. To the fullest extent permitted by law, LumenVAs shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or services.

Specific terms regarding liability, guarantees, and remedies for active engagements are governed separately by the applicable service agreement or independent contractor agreement signed by the parties involved.

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8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of those external sites.

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9. Governing Law

These Terms are governed by the laws of Brazil, without regard to conflict of law principles. Any disputes arising from the use of this website shall be subject to the jurisdiction of the courts of [São Paulo/São Paulo, Brazil].

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10. Changes to These Terms

We reserve the right to update these Terms at any time. Continued use of our website after changes are posted constitutes acceptance of the updated Terms.

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11. Contact Us

For questions about these Terms, contact us at:
piettro@lumenvas.com

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